Tipping Point Consulting is . . .

A team of nonprofit professionals who can help your organization streamline processes and procedures using Salesforce’s world-class fundraising, marketing, and program/school management platform. A clean database will help you raise more money, gain insight into the effectiveness of your programs, recruit more volunteers, and more. We’ll help you get there with our tried-and-true process for implementing, or improving, your Salesforce Education Cloud or Nonprofit Cloud CRM.

Our process involves four steps:

Salesforce Dashboard Screen

  • We listen closely to your team’s needs and pain points. Then, we create a map of your Salesforce CRM.

  • We build out a customized instance of Salesforce that puts crucial data at your fingertips. We also work with you to consolidate, cleanse, and load your existing data.

  • The success of your Salesforce implementation hinges on your team’s ability to use it. We train admins and super users starting in week one, and then do extensive hands-on training once your implementation is complete.

  • Every project we tackle includes at least a month’s worth of ongoing support. Managed services can give you more support over time if that is a good fit for your team.

  • Working with Tipping Point has been great as we continue to identify new needs and work through the ways Salesforce can help us meet those needs. We are a small organization, and Tipping Point has provided us with great value for our investment, working with us every step of the way to make sure we know the latest Salesforce capabilities and potential use cases.

    Jen Wagner, EdChoice

  • Tipping Point got us up and running, gave us options for form builders that were within our budget, provided personalized training for our staff, and even dealt with some licensing issues that came up during our project build-out. They were easy to work with, communicative, and went above and beyond to deliver our project within the agreed budget.

    Tommy Parker, Yellowstone Schools

  • Tipping point consultants provided personalized training and support throughout to ensure that my team and I were proficient in using the CRM tool before closing out our project as done. They also let me know that they are available to provide ongoing support to help ensure we continue to get the most out of the Salesforce platform.

    Jaharia Filmore, MYDC

  • We are grateful to each person on the team that has approached us with patience and kindness as we've worked to set-up our system and now maintain it. If you are looking for a team of individuals that will go above and beyond to help you meet your needs, look no further!

    Rosana Hanif, Humanity in Action

  • We received a customized project plan and outcomes that were a fit. We especially appreciate how they helped us grow our internal capacity to maintain our Salesforce solutions but also develop our own, building on the work they did with us.

    Jimmy Holmes, Amethyst Place

  • I recommend Tipping Point to any nonprofit using Salesforce NPSP. They understand the unique needs of organizations and strive to provide affordable and excellent support.

    Kristina Uland, Keep Indianapolis Beautiful, Inc.

  • A pleasure to work with - I highly recommend them

    Laurie Thorbjorsen, Valley Christian Schools

Tipping Point’s Mission

Tipping Point Consulting launched in 2019 to bring the power of Salesforce to even the smallest schools and nonprofits. We are not just technologists but nonprofit professionals who understand the unique needs and experiences of schools and nonprofits. Our goal is to bring that expertise into each and every client engagement.

Our Experience

  • Our years of combined experience in grantwriting, major gifts development, and online giving mean we know what you need in a fundraising-centered CRM.

  • Our former program managers know what direct service case managers and program coordinators need — both to make their jobs easier and to report up to management, board members, and grant makers.

  • Years of experience in email marketing across various platforms mean we can help your team not only choose the right communications tools but leverage them to get your message out consistently.

  • Moving to a new database is a huge lift, but we’re there for you every step of the way. Our experience includes transitioning Bloomerang, Raisers’ Edge, Giftworks, eTapestry, Quickbooks and more into a functional Salesforce database.

  • We know you’re on a budget, so we’ll work with you to find the best bang for your buck with Salesforce integrations. Whether it’s an event management platform, application form, online giving tool, or PDF generator, we’ve got the tools you need to do your work more efficiently — without breaking the bank.

Salesforce Credentials

Meet the Team

Abby Hayes - President/Founder

Abby fell into Salesforce as an “accidental admin” while working in the communications department of a national nonprofit. Today, she loves using creative solutions to help nonprofits and education organizations make the most of their data. Abby lives in Indianapolis with her husband, two kids, and three cats. When she’s not geeking out about database automations, she loves fantasy fiction, crocheting, and learning to play fiddle.

Amy Rowe - Lead Consultant and Pardot Specialist

Amy Rowe started using Salesforce in 2017 while working for a not-for-profit membership association serving independent schools. She developed an obsession with Salesforce and eventually followed this passion by pursuing a career helping other non-profits and educational institutions learn how to harness the power of Salesforce to more efficiently and effectively manage their organizations. With her 20-year background in marketing and communications, she was also a natural at learning Pardot. Amy is an avid puzzler, golfer, beach lover and Peloton fanatic. She lives in the beautiful mountains of Western North Carolina with her husband, two children, two cats, one dog and one fish.

Ann Dempsey, CFRE – Salesforce Consultant

As a nonprofit leader and Certifed Fund Raising Executive (CFRE) fundraiser, Ann
struggled to make off-the-shelf nonprofit CRMs work for her nonprofits’ business needs for way too long. When she finally discovered Salesforce, the clouds parted, and she wondered if it was too good to be true that you could build a database, complete with automations, to suit your precise needs. When she’s not geeking out over Salesforce automations, she’s reading, traveling, playing Wordle, and raising two awesome kiddos with her
husband Ryan.

Ellie Duggan - Salesforce Consultant

Ellie started learning Salesforce as an office manager at a nonprofit. She had dabbled in using reports to maximize resources and improve processes and was eager to learn something new, so she jumped at the opportunity to figure out Salesforce. Ellie lives in Indianapolis with her husband, and she is slightly obsessed with linguistics and popcorn.

Karen McPherson - Junior Salesforce Consultant

Karen discovered Salesforce when she was working in nursing informatics at a nonprofit healthcare system. As she immersed herself in it, she became passionate about how organizations can leverage Salesforce to positively impact others. Karen lives near Indianapolis with her husband, son, two dogs and two cats. In her free time you’ll find her spending time outdoors with her family, reading, and running.

Kate Sudduth, MSW - Business Manager

Kate was introduced to Salesforce as a nonprofit director of programs. She saw the efficiency and effectiveness it could bring to reporting to donors, grantors, and nonprofit constituents. She is a social worker by trade that loves to use data to prove the impact of nonprofit work. Kate lives in Indianapolis with her husband, daughter and Goldendoodle. When she is not helping be sure all the “i’s are dotted and t’s crossed,” you will find her in the garden or baking.

Kristi Burns - Salesforce Consultant

Kristi Burns began using Salesforce as an administrative assistant for an international non-profit. She quickly fell in love with the customization and functionality of the platform. She is a self-proclaimed data nerd, and her passion lies in organizing data both in reports and customized dashboards to help organizations better understand and engage with their metrics. Additionally, Kristi is passionate about nature and nature photography. You will find her off exploring the nearest forest with a camera in her hand and her two dogs at her side whenever possible.

Lauryn Wildman - Junior Salesforce Administrator

Lauryn first got into Salesforce when a friend introduced her to Trailhead. As someone with a social work background, she was instantly excited by the versatility and accessibility that Salesforce brings to the table for non-profits and the organization of their data. Lauryn gets immense satisfaction from problem-solving and making connections, and she loves using these skills for the benefit of non-profits and schools. Lauryn lives in northern Indiana with her husband and her dog. She enjoys long walks in the woods, checking out bookstores and museums, and doing jigsaw puzzles.

Lindsay Carter - Project Manager

Lindsay is driven by meaningful connection. She uses her background in accounting, law and social work to inform how she approaches project management. She has experience navigating academic, government and nonprofit teams. In her downtime, Lindsay is the chaos coordinator for a house full of baby-men-children and dogs that she loves madly. She requires running, coffee, and reading to survive. 

Melanie Albright - Administrative Assistant

Melanie's knowledge of technology and business helps to ensure our back office is running smoothly and our clients are taken care of. She fully embraces her online and paper-free work life and loves a checklist and creating an SOP.  Melanie lives in Brownsburg with her husband, three kids, and Goldendoodle (her shadow). When she's not digging into a spreadsheet, you'll probably find her on the sidelines cheering on her kids, nieces, and nephews.